MobilePrincess

I know there is have recently been reports of issues with TMobiles call quality in NYC, but for the past week or so here in PA TMobiles call quality is absolutely awful. My calls either sound far, far, away, or they get gargled to the point where I don't want to talk on my phones anymore. Is TMobile doing something to correct this problem? When I called CS to report the issue I was told by the rep. that they were not aware of any problems going on. I love TMobile and all but this poor call quality issue is starting to bug me.

NotSmellyPrepaid

I've had a few issues too, but both when I'm roaming on Centennial AND on T-Mobile, so I can't blame T-Mobile exclusively. Any solar flares lately?

MobilePrincess

My issues are occuring only while I'm on TMobiles network. My Cingular phones are not experiencing any problems.

NotSmellyPrepaid

Hmmm..... No Cingular problems here either, just Centennial and T-Mobile, but definitely not all the time, and some of them could possibly also be blamed on my ineptness with my volume setting on my phone. I'm still learning the intricacies of my Nokia 6101.

blog

My call quality has always been pretty amazing here in KC. Although im sure it would be better with sprint seeing as the world headquaters in a mile away from my house!

MobilePrincess

^tyty, I have been thinking of trying Sprint. This issue might just give me the push that I need to do it.

MobilePrincess

Update: My call quality issues have been resolved for now. TMobile tech support said earlier this week that there was a problem with one of the towers in my area and that it should be fixed by the end of the week. I got up today and all my calls are back to normal.

blog

Good to hear. I bet there was a lot of pissed people in your area!

MobilePrincess

They sure were, but as long as it doesn't happen again anytime soon I think we can get over it.

Aurora

Call quality has been horrible lately.

chokaay

Have you called T-mo (611 on your cell phone, 1-800-937-8997 from elsewhere) to log a service issue? They will ask you the following questions, so be prepared to give them as much information as possible to help them locate and correct the problem in your area:


- When did you notice the problem (Time/Date)?

- Where were you when the problem occurred (Address/Intersection/Cross Streets)? If in a vehicle, please provide the direction you were driving?

- What is the exact nature of the problem? Dropped call (in conversation connection is lost), Call Setup Failure (at least one signal bar), No Coverage (zero bars), or Poor Voice Quality?

- How would you best describe the problem that you experienced (i.e. cutting out, distorted speech, one-way audio, other conversations, or screech)?

- Has the quality of your service changed or degraded in regards to this problem?

- Were there full signal bars on your phone? If not, then how many?

- Did you ever have coverage at this location?

- If the engineers need more information may they contact you directly (and how)?


By keeping these questions in mind AND gathering as much relevant information possible when you hit a troubled location, you can greatly increase the chance the problem will be fixed AND minimize time it takes to fix it.

And for everyone's information, it's impossible for ANY carrier (even T-mobile) to have perfect signal strength everywhere, 100% of the time, AND/OR know exactly who, where, and when everyone is having coverage issues at any given time. BUT if people start calling in their service issues and at least let the carrier know where/when they have issues, then in general, I would imagine many legit issues could be resolved quickly instead of dragging out for extended periods of time (may or may not pertain to OP's issue).

Just remember, every extra set of eyes... errr, ears... helps! :idea:

mingkee

I used to have call quality problem in my home area (the other side was unable to hear mine)
called 611, and got fixed the next day